This Privacy Policy describes the information PCS collects through the Peaceful Path Memorial website, beta program, onboarding flow, and software services. It is written for business customers, authorized users, prospects, and people whose information may be entered into the service by a PCS customer.
Information We Collect
We collect information you provide directly, information generated through use of the services, and information customers or authorized users enter into the platform.
The categories may include account details, contact information, organization details, billing and subscription information, support communications, onboarding responses, marketing inquiry details, usage data, device and log data, authentication data, and service data entered by customers.
- Account and contact information, such as name, email address, phone number, role, organization, and login details.
- Organization and onboarding information, such as company type, location details, case volume, workflow preferences, and accepted terms status.
- Customer-controlled service data, such as pet owner, veterinary partner, staff, case, intake, custody, service, product, communication, invoice, signature, certificate, note, file, and audit history data entered into the services.
- Technical and usage information, such as browser, device, IP address, session, diagnostics, pages visited, actions taken, and security events.
- Payment-related information handled through payment processors. PCS does not need to store full payment card numbers in the application database.
How We Use Information
We use information to provide, secure, maintain, improve, and support the services; process beta, sales, support, onboarding, billing, and account requests; communicate with customers and prospects; personalize setup; monitor performance; prevent abuse; and comply with legal obligations.
We may also use aggregated or de-identified information to understand product usage, improve operations, and develop new features, provided it does not identify a person or organization.
Customer-Controlled Service Data
PCS is a business software provider. Customers decide what service data they enter, upload, generate, preserve, export, delete, disclose, or otherwise process through the services.
Customers are responsible for giving required notices, obtaining required consents, setting appropriate user permissions, training authorized users, and complying with laws that apply to the personal information they collect from pet owners, veterinary partners, staff, contractors, and other third parties.
Cookies and Similar Technologies
We use cookies, local storage, and similar technologies for authentication, security, preferences, session management, diagnostics, and site or product analytics.
Browser settings may allow you to limit cookies, but some authentication, security, and product features may not work correctly without required cookies or local storage.
Privacy Rights and Choices
Depending on where you live, you may have rights to request access, correction, deletion, portability, opt-out, restriction, or limitation of certain personal information. You may also have the right not to be discriminated against for exercising privacy rights.
If PCS processes your information as a service provider or processor for a customer, we may need to direct your request to that customer or ask the customer for instructions. Authorized users can update some account information directly in the service.
Retention
We retain information for as long as needed to provide the services, meet business and legal obligations, resolve disputes, enforce agreements, maintain security, support backups, and honor customer instructions.
Customers are responsible for their own records retention obligations for case records, custody records, service records, billing records, customer communications, and other business records they create or maintain through PCS.
Security
We use administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed to be completely secure, and customers remain responsible for user access controls, device security, strong credentials, staff training, and operational procedures.
If you believe an account or the services may have been compromised, contact us promptly through the contact page.
Children
The services are intended for businesses and are not directed to children under 13. PCS does not knowingly collect personal information directly from children under 13 through the marketing site or account signup flow.
Changes to This Policy
We may update this Privacy Policy as the services, laws, vendors, or data practices change. The updated version will be posted on this page with a revised effective date.